![]() |
Center for Open Access in Science (COAS) OPEN JOURNAL FOR INFORMATION TECHNOLOGY (OJIT) ISSN (Online) 2620-0627 * ojit@centerprode.com |
Information and Communications Technologies as a Driver of Effective Internal Communication Alen Kišić * kisic.alen@gmail.com * ORCID: 0000-0002-2196-1092 * ResearcherID: ABE-8180-2020 Open Journal for Information Technology, 2020, 3(2), 39-52 * https://doi.org/10.32591/coas.ojit.0302.01039k LICENCE: Creative Commons Attribution 4.0 International License. ARTICLE (Full Text - PDF) |
ABSTRACT: KEY WORDS: public relations, internal communication, information technology, social media. CORRESPONDING AUTHOR: |
REFERENCES: Ahmed, P. K., & Rafiq, M. (2002). Internal marketing: Tools and concepts for customer-focused management. Oxford, UK: Butterworth-Heinemann. Argenti, P. A. (1996). Corporate communication as a discipline. Management Communication Quarterly, 10(1), 73-97. Delen, D. (2015). Real-world data mining. Applied business analytics and decision making. Upper Saddle River, NJ: FT Press. Fenech, M. (2013). Internal corporate communication on strategy and employee commitment, Master’s thesis, Aalto University, School of business. Frank, A., & J. Brownell, J. (1989). Organizational communication and behavior: Communicating to improve performance. Orlando, FL: Holt, Rinehart and Winston. Harmainen, L. (2014). Internal communication & employee commitment: A secret ingredient for start-up success? Master’s thesis, Aalto University, School of Business. Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(2), 129-131. King, C., & Lee, H. (2016). Enhancing internal communication to build social capital amongst hospitality employees – the role of social media. International Journal of Contemporary Hospitality Management, 28(12), 2675-2695. Lachotzki, F., & Noteboom, R. (2005). Beyond control: Managing strategic alignment through corporate dialogue. Chichester, England: John Wiley & Sons. Quirke, B. (2000). Making the connections: Using internal communication to turn strategy into action. Gower, Aldershot. Sjöberg, G., & Madsen, D. (2014). Internal Communication: A quantitative case study at Specma Seals AB. Independent Degree Project, Linnaeus University. Solomon, O-M. (2015). Assessing the effect of internal communication of organizational performance in the pharmaceutical industry in Ghana. A Thesis submitted to the Department of Marketing and Corporate Strategy, Kwame Nkrumah University of Science and Technology. Steinmueller, W. E. (2000). Will new information and communication technologies improve the ‘codification’ of knowledge? Industrial and Corporate Change, 9, 361-376. Thompkins, P. K. (1987). Translating organizational theory: Symbolism over substance. In F. M. Jablin, L. L. Putnam, K. H. Roberts & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 70-96). Newbury Park, CA: Sage. Tkalac Vercic, A., Vercic, D., & Srirames, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38(2), 223-230. Van Riel, C. (1995). Principles of corporate communication. Harlow: Prentice-Hall. Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications: An International Journal, 12(2), 177-198. |
© Center for Open Access in Science