OJRE Home

2020 - Volume 3 - Number 1

The Effects of Quality Management Practices and Organizational Learning on Organizational Performance: A Proposed Research Framework

Nejra Šteta-Ćerimović
International Burch University, Faculty of Economics and Social Sciences, Sarajevo, BOSNIA AND HERZEGOVINA

Ensar Mekić * ensar.mekic@ibu.edu.ba * ORCID: 0000-0003-2931-1382
International Burch University, Faculty of Economics and Social Sciences, Sarajevo, BOSNIA AND HERZEGOVINA

Open Journal for Research in Economics, 2020, 3(1), 9-20 * https://doi.org/10.32591/coas.ojre.0301.02009s
Received: 27 February 2020 ▪ Accepted: 1 May 2020 ▪ Published Online: 3 May 2020

LICENCE: Creative Commons Attribution 4.0 International License.

ARTICLE (Full Text - PDF)The Effects of Quality Management Practices and Organizational Learning on Organizational Performance: A Proposed Research Framework

ABSTRACT:
In a rapidly developing IT business environment, quality management practices in various forms are inevitable. Information Technology industry is experiencing the fastest growth in the Bosnian economy over the past five years. Therefore, they are constantly adapting to meet the challenges of digital transformation and to satisfy the expectations of today’s customers. The best way in which an organization undertakes business activities is through quality management practices and organizational learning, which improves product quality and reduce product returns and the cost of servicing dissatisfied customers. This approach ultimately leads to an improvement in the company’s performance. This study proposes a research model based on extensive literature review. This model may serve as a good basis to investigate interrelationships between TQM practices, organizational learning, and organizational performance. It may also help to determine if organizational learning fosters plays a mediating role between TQM practices and performance in IT Sector. Further validation of the model is strongly recommended to future researchers.

KEY WORDS: quality management practices, organizational learning, organizational performance, IT industry.

CORRESPONDING AUTHOR:
Ensar Mekić, International Burch University, Francuske Revolucije bb, 71210 Ilidža, Sarajevo, BOSNIA AND HERZEGOVINA. E-mail: ensar.mekic@ibu.edu.ba.

REFERENCES:

Al-Dhaafri, H. S., Yusoff, R. Z. B., & Al-Swidi, A. K. (2013). The effect of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence – A proposed research framework. International Journal of Business Administration, 4(1). Retrieved from http://repo.uum.edu.my/.

Bakotić, D. (2012). Organizacijske razine mjerenja performansi [Organizational levels of performance measurement]. Retrieved 16 January 2020, from https://hrcak.srce.hr/96966?lang=en.

Gabelica, I. (2018). Povezanost organizacijske kulture i učenja u organizacijama [The relationship between organizational culture and learning in organizations]. Retrieved 14 December 2019, from https://repozitorij.efst.unist.hr/islandora/object/efst:2313/datastream/PDF/download.

Handžić, Z. (2005). Totalno upravljanje kvalitetom [Total quality management]. Retrieved 11 March 2020, from http://www.quality.unze.ba/.

Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2019). Total quality management practices and organizational performance: The mediating roles of strategies for continuous improvement. International Journal of Construction Management, 19(2), 162-177. https://doi.org/10.1080/15623599.2017.1411456

Love, P. E. D., Li, H., Irani, Z., & Faniran, O. (2000). Total quality management and the learning organization: a dialogue for change in construction. Construction Management and Economics, 18(3), 321-331. https://doi.org/10.1080/014461900370681

Mahmud, N., & Hilmi, M. F. (2014). TQM and Malaysian SMEs performance: The mediating roles of organization learning. Procedia – Social and Behavioral Sciences, 130, 216-225. https://doi.org/10.1016/j.sbspro.2014.04.026

Mahmood, S., Qadeer, F., & Ahmad, A. (2015). The role of organizational learning in understanding relationship between total quality management and organizational performance: Pakistan Journal of Commerce and Social Sciences. Retrieved from https://www.researchgate.net/.

Martínez-Costa, M., & Jiménez-Jiménez, D. (2009). The effectiveness of TQM. International Small Business Journal: Researching Entrepreneurship, 27(1), 98-125. Retrieved from https://www.researchgate.net/.

Patel, P. M., & Deshpande, V. A. (2017). Application of Plan-Do-Check-Act Cycle for Quality. Retrieved 2 February 2020, from https://www.researchgate.net/. 

Rawashdeh, A. M. (2018). The effect of TQM on firm performance: Empirical study in Jordanian private airlines. Modern Applied Science, 12(9), 140. Retrieved from https://www.researchgate.net/.

Rupčić, N., & Kurjaković, M. (2014). Upravljanje čimbenicima profitabilnosti informacijskog sektora. Praktični menadžment [Managing information sector profitability factors. Practical management]. Retrieved from https://hrcak.srce.hr/135701.

Rupčić , N. (2002). Poduzeće koje uči – formula za 21. stoljeće [A learning company – A formula for the 21st century]. Ekonomski Pregled. Retrieved from https://hrcak.srce.hr/28384.

Starčević, D. P., Mijoč, J., & Vrdoljak, T. (2012). Mjerenje utjecaja potpunog upravljanja kvalitetom na financijsku uspješnost hrvatskih poduzeća [Measuring the impact of full quality management on the financial performance of Croatian companies]. Ekonomski Vjesnik. Retrieved from https://hrcak.srce.hr/94219.

Sisnuhadi, S., & Jamal, A. (2013). The role of organizational learning in the relationship between quality management practices and organizational performance. Interdisciplinary Journal of Contemporary Research in Business. Retrieved from https://www.researchgate.net/.

Tomac, D. (2017). Potpuno upravljanje kvalitetom na primjeru odabranog poduzeća [Complete quality management based on the example of the selected company]. Repozitorij Veleučilišta VERN'. Retrieved from https://repozitorij.vern.hr/.

Vuković, A., Pavletić , D., & Ikonić, M. (2007). Osnovni pristupi potpunom upravljanju kvalitetom i temeljni koncepti izvrsnosti [Basic approaches to complete quality management and basic concepts of excellence]. Engineering Review. Retrieved from https://hrcak.srce.hr/26342.

Zakuan, N. M., Yusof, S. M., Laosirihongthong, T., & Shaharoun, A. M. (2010). Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence, 21(2), 185-203. Retrieved from https://www.researchgate.net/.