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2022 - Volume 5 - Number 1

Authentic Leadership Style and ISO 9001 Effectiveness: Developing a Theoretical Model

Alma Aganović * alma.aganovic@hotmail.com
International Burch University, Faculty of Economics and Social Sciences, Sarajevo, BOSNIA AND HERZEGOVINA

Alma Aganović * ensar.mekic@ibu.edu.ba * ORCID: 0000-0003-2931-1382
International Burch University, Faculty of Economics and Social Sciences, Sarajevo, BOSNIA AND HERZEGOVINA

Open Journal for Research in Economics, 2022, 5(1), 1-6 * https://doi.org/10.32591/coas.ojre.0501.01001a
Received: 24 March 2022 ▪ Revised: 16 June 2022 ▪ Accepted: 2 July 2022

LICENCE: Creative Commons Attribution 4.0 International License.

ARTICLE (Full Text - PDF)

ABSTRACT:
This paper represents an extensive literature review conducted with aim to propose a theoretical model for investigating relationship between authentic leadership style and ISO 9001 effectiveness. Identification of mediators such are employee satisfaction and customer orientation in the mentioned relationship is one of the key objectives. Main methodology used in this study is qualitative literature review whereby numerous studies relevant for the topic are analyzed and based on their results, the new hypotheses are proposed. Finally, all hypothesized relationships are synthesized and integrated into one unified theoretical model which is proposed for further validation and testing by future researchers. Even though the aim of this study is not to validate, but only propose the model, some methodological recommendations and expected results will be mentioned. It is recommended to future researchers not only to validate this research model, but also to consider extending it with more mediating variables in future studies.

KEY WORDS: authentic leadership, ISO 9001 effectiveness, employee satisfaction, customer orientation.

CORRESPONDING AUTHOR:
Alma Aganović, International Burch University, Faculty of Economics and Social Sciences, Sarajevo, BOSNIA AND HERZEGOVINA. E-mail: alma.aganovic@hotmail.com.

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